Get help from Billbook support
Send a support request when something in Billbook isn't working, follow the replies, and let support look at your account if they need to.
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Billbook support helps when something in Billbook isn't working. Questions about your tax, a return or what to send go to your accountant instead.
How do I get help with the screen I'm on?
Choose the round question mark at the top right, next to your name. It opens the guide for that screen in a new tab, so you don't lose your place. For every guide, choose your name, then Help guides.
Writing to support? The form suggests the guide for the page you came from first. It's often quicker.
How do I send a support request?
- Choose your photo or initials at the top right, then Help & support.
- Choose Contact support.
- Pick What’s it about? and give it a Title.
- Under What’s happening?, say what you were doing and what happened instead.
- Add screenshots if you can, then Send to Billbook support.
Hit an error page? Choose Report this problem on it, and the request starts with the page you were on.
Where do I see the reply?
On the request's page, under Help & support. We usually reply within one business day, and the menu shows when there's a new reply. Use Reply to answer.
Can support see my books?
Only if you let them. On the request, turn on Let support look at my account. It's read-only, every look is logged, it switches off by itself after a short time, and you can choose Turn off sooner.
How do I close a request?
Choose This is sorted. If it comes back, reply and it reopens.
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Sign in, two-step and passkeys
How signing in works, setting up your second step with a passkey or an authenticator app, and what to do if you lose your phone.
Find your way around Billbook
Where everything lives. The menus along the top, the New button, search with ⌘K, your home page and the menus on a phone.
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