Question 1

Is it actually free?

Accepted Answer

Yep. The Free plan is free forever, not a trial: 10 invoices and 10 bills a month, bank, BAS and reports, with payroll for 2 staff coming soon. If you outgrow it, there's an optional Pro plan. Prices are on the pricing page.

Question 2

So what's the catch?

Accepted Answer

No catch. We make our money from the optional Pro plan and a few paid extras. The free stuff stays free, and if you hit a limit, everything you already have keeps working.

Question 3

Where's my data kept?

Accepted Answer

In Australia, on servers in Sydney. It's yours, and we never sell it.

Question 4

Can I take my data with me?

Accepted Answer

Any time. Export your invoices, contacts, items and reports to a spreadsheet in a couple of clicks. No lock-in.

Question 5

Does it work on my phone?

Accepted Answer

Yes. Billbook runs in the browser on your phone, tablet, Mac or PC. Nothing to install.

Question 6

Can my accountant use it?

Accepted Answer

Yes, and it's free for them too. They work in the same books as you, so nobody's emailing files back and forth.

Question 7

Is there a minimum term?

Accepted Answer

No. Pro is month to month. Cancel any time from inside Billbook and you won't be charged again.

Question 8

What happens if I hit a Free limit?

Accepted Answer

Nothing you've already done stops working. You just can't add more of that one thing until next month, or until you move to Pro.

Question 9

Can I switch between Free and Pro?

Accepted Answer

Any time, from inside Billbook. Move up when you need more room, move back down when you don't.

Question 10

Do my staff cost extra?

Accepted Answer

Payroll's coming soon, so nobody pays for staff yet. Once it's on, Pro includes a few staff. Past that there's a small monthly charge for each person you actually pay that month, so quiet months cost less. The numbers are in the table above.

Question 11

How do I pay?

Accepted Answer

By card, through Stripe. You get a receipt for every payment, and the price already includes GST.

Question 12

Can I get a refund?

Accepted Answer

You pay month to month, so if you cancel you just won't be charged again. If something's gone wrong, ring us and we'll sort it. Your rights under Australian Consumer Law always apply.

Question 13

What does it run on?

Accepted Answer

Any modern browser on your phone, tablet, Mac or PC. Nothing to install.

Question 14

Do I need an ABN?

Accepted Answer

If you've got one, pop it in and we'll fill in your business details from the government's ABN register. Not sure you need one yet? Ask your accountant, or give us a ring.

Question 15

Can I do my tax return in Billbook?

Accepted Answer

Billbook keeps your books and BAS ready for tax time. Your accountant does the return, and they can do it in Billbook for free, straight from your books.

Question 16

Does it do Single Touch Payroll?

Accepted Answer

Not yet, so payroll in Billbook is coming soon. Every pay has to be reported to the tax office through Single Touch Payroll on or before payday, so payroll switches on once Billbook can send those reports. Until then, keep using your current payroll software.

Question 17

Can my bookkeeper get in too?

Accepted Answer

Yes. Connect your accountant or bookkeeper and they work in the same books. It doesn't cost you a cent.

Question 18

Does it work with Square?

Accepted Answer

A Square connection that drops each day's sales into your books is coming soon. For now, add your daily takings in a couple of taps.

Question 19

Can I work out what a dish costs me?

Accepted Answer

Yes. Track your stock, then build a dish from its ingredients and Billbook works out what it costs you to make.

Question 20

Is it really free for accountants?

Accepted Answer

Yes. Free forever, as many clients as you like, every module included. No per-client fees and no tiers.

Question 21

Can I lodge with the ATO from Billbook?

Accepted Answer

Not yet. Lodging straight to the tax office is coming soon, once we're approved as a digital service provider. Everything up to lodgement works today.

Question 22

Do my clients have to use Billbook?

Accepted Answer

No. Invite them if it helps, or do everything yourself without them ever logging in. Your call.

Question 23

Can I bring my clients across?

Accepted Answer

Yes. Bring in your client list, trial balances, fixed assets and documents from your old software. Ring us and we'll walk you through it.

Help

The basics

Pricing and plans

Switching to Billbook

For accountants

Sole traders

Small business

Cafés and restaurants

Still stuck?