Billing and Refunds

1. How we charge

Paid plans are charged monthly in advance, by card, through our payments provider (Stripe). Prices are in Australian dollars and include GST. You get a receipt for every payment.

2. Upgrading, downgrading and cancelling

When you upgrade, the new plan starts straight away. Our payments provider may charge a pro-rated amount for the rest of the current month.

When you downgrade or cancel, the change takes effect at the end of the month you've paid for. You keep what you paid for until then, and you won't be charged again.

Moving to a plan with smaller allowances doesn't delete anything. If you're over a limit on the new plan, what's already there keeps working; you just can't add more of that thing until you're back under it.

3. Extra employees

If your plan includes a number of employees and charges for each extra one, the charge is worked out from the number of employees you actually paid in the previous month, above the number included.

4. Failed payments

If a payment fails, we'll tell you and try again over the following days. If it still can't be paid, we may move your account to the Free plan. Nothing you've done is deleted, and you can upgrade again at any time.

5. Refunds

Because plans are month to month, we don't refund part months when you cancel or downgrade, unless the law requires it or we've charged you by mistake. If we've charged you wrongly, we'll fix it and refund the difference.

Nothing here limits your rights under the Australian Consumer Law, including to a refund for a major failure.

6. Price changes

We'll give you at least 30 days' notice before a price rise applies to you, and it won't apply to a month you've already paid for.

7. Questions about a charge

Email billing@billbook.com.au or ring 0489 996 331.