The gist
- Here's everyone who helps us run Billbook and touches your data, and where they are. Most of it stays in Sydney.
This summary helps you read the document. The full text below is what applies.
1. Our service providers
- Google Cloud: hosting, file storage, background processing and AI features. Australia (Sydney).
- Neon: database. Australia (Sydney).
- Resend: sending and receiving email. United States.
- Stripe: billing for paid plans, and card payments when switched on. Australia and United States.
- Google Maps Platform: address suggestions as you type an address. The address search text only. Global.
- Tally: the contact form on our website. European Union.
- Google Analytics: website analytics, only with your consent and only if switched on. United States.
2. Services you choose to connect
Apps you connect yourself (such as an online store, a point-of-sale system, an e-invoicing access point, or a client's other accounting software) aren't our subprocessors. You choose them and their own terms apply.
3. Government services
We look up the ABN register, and practices screen clients against the government's sanctions list (which we download; nothing is sent). When ATO lodging is available, information you lodge goes to the ATO.
4. Changes
We update this page before we start using a new subprocessor that handles customer data. For practices, the Data Processing Agreement also gives at least 30 days' notice by email before a new subprocessor starts handling client data.