Get help from Billbook
Send the Billbook team a support request, follow the replies, and let support look at your account if they need to.
- New request
- Reply
- Sorted
Something in Billbook not working? Send a support request. The team replies on your request's page and emails you when there's an answer.
How do I get help with the screen I'm on?
Choose the round question mark at the top right, next to your name. It opens the guide for that screen in a new tab, so you don't lose your place. For every guide, choose your name, then Help guides.
Writing to support? The form suggests the guide for the page you came from first. It's often quicker.
How do I ask for help?
- Choose your name at the top right, then Help & support.
- Choose Contact support.
- Pick What’s it about? and give it a Title.
- Under What’s happening?, say what you were trying to do and what happened instead.
- Optionally choose Add screenshots.
- Tick Let Billbook support look at my account if it would help them see the problem.
- Choose Send to Billbook support.
If a page fails to load, choose Report this problem on the error screen. The page you were on is filled in for you.
Where do I see the replies?
Every request is under Your requests on the help page, marked New reply when there's an answer you haven't read. The menu under your name shows a count too. Open one to read the replies and Reply. Finished requests move under Solved.
Can support see my account?
Only if you let them. On your request, choose to allow access under Let support look at my account. It's read-only, every look is logged, and it turns itself off after a while. Choose Turn off to end it sooner.
How do I close a request?
Choose This is sorted, then Yes, it’s sorted. Reply any time to reopen it.
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